Customer Complaints

We are here to listen.

Banque de l’Habitat is committed to provide excellence in customer service. If we don’t meet your expectations in anyway, we want to have the opportunity to handle your claim and offer the best possible solution.

When handling your complaints, we will be:

  • Approachable: You can access our complaints handling process through our website and through our employees and you can choose your preferred way to contact us.
  • Responsive: We will give your feedback our full attention and we will be flexible when finding suitable solutions.
  • Efficient: We are committed to resolve your issues as quickly as possible. We will contact you within 3 days of registering your complaint and we will handle your claim in 15 days, unless exceptional delays occur.
  • Accountable: Our executives will be given regular updates on complaints received and the way the process is functioning


You can also find the customer complaint process overview described in the file below:

Customer Complaint Process (PDF)

You can find the link below to send us your complaint form in English or Arabic versions:

Customer’s Complaint Form

ﺇستمارة الشكوى

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